Last updated: 02.12.2025
This Privacy Policy explains how Ezda (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you use our mobile application, website and services (together, the “Service”). We are a company established in France and apply the EU General Data Protection Regulation (GDPR) and French data protection law. We provide services worldwide and aim to offer a similar level of protection to all users. By using Ezda, you agree to this Privacy Policy.
The data controller is:
This Policy applies when you browse our website, create and use an Ezda account, act as a Buyer and/or Seller, use our mobile app, chat and appointment tools, AI features, contact support, or receive our communications. It does not apply to how other users handle your data outside Ezda.
Identification/contact details, professional and verification data, content/transaction data, technical and usage data. We do not store full payment card numbers or security codes.
Device, OS, app version, browser, IP and region, logs, crash reports, performance, behaviour in aggregated/pseudonymised form.
Precise location when allowed, or approximate via IP. You can disable location in device settings.
Cookies or similar tech for security, performance, analytics/personalisation where applicable; see Cookie Policy/cookie settings.
Identity verification providers (status/risk signals), payment providers (payment status), analytics/advertising partners (aggregated/pseudonymised), and public sources for company registers.
Legal bases: Contract, Legal obligations, Legitimate interests, Consent (for some cookies/marketing).
Create/manage account, listings, search, chat, appointments, profiles, payments, essential messages.
Verify identity/company, prevent fraud/abuse, comply with law/partners.
Process fees/subscription/commission, manage payments, invoices, accounting records.
Support, complaints, important changes.
Help users evaluate trust, detect abuse, improve matching.
Understand usage, fix performance, develop features, train AI with safeguards. Non-essential tracking may require consent.
News/features/offers/events; EU rules may require consent for non-professional users; opt-out anytime.
Comply with laws/requests, respond to claims, enforce Terms.
We keep data only as long as needed, then delete or anonymise. Indicative periods: accounts up to ~5 years after closure; KYC/company up to ~5 years or longer if required; listings/media while active, then archived up to ~5 years; chats/appointments up to ~5 years after closure; payments/invoices up to ~10 years per French law; logs/security a few months up to ~2 years; marketing until unsubscribe or inactivity. Longer retention may apply for suspected fraud/disputes within legal limits.
We do not sell personal data.
They may see your profile, listings, trips, ratings, deal outcomes. Private contact details are not shown unless you share them.
Cloud/infra, KYC, payments, analytics/crash reporting, communications, security/anti-fraud, support. Contracts ensure confidentiality, security, GDPR alignment.
Shared when required/allowed by law; lawyers/auditors/consultants as needed.
Data may transfer in mergers/acquisitions/reorganisations with continued protection and notice where required.
Data may be stored/accessed outside the EEA. Safeguards include adequacy decisions, SCCs, and additional measures as needed.
Rights may include access, rectification, erasure, restriction, portability, objection (to legitimate interests or marketing), withdrawal of consent, and post-mortem instructions (France). To exercise rights, contact: contact@ezda.ai. We may request proof of identity. We respond within legal deadlines and may refuse where law allows (e.g., legal obligations, defence of claims).
You can lodge a complaint with a data protection authority. In France: CNIL (www.cnil.fr). In the EU, you may contact your local authority.
Measures include encryption in transit (HTTPS), access controls, secure development, logging and monitoring, backups. No system is 100% secure; choose strong passwords, don’t share credentials, log out on shared devices, and alert us of unauthorised access.
Ezda is for adults (18+). We do not knowingly collect data from children; if discovered, we delete it. Contact us if you believe a child has an account.
We may use cookies and similar tech to run the Service, measure performance, personalise content, and provide advertising (if applicable). Where required, we will seek consent for non-essential cookies and provide settings to manage choices. See our Cookie Policy for details.
We may update this Policy. We will update the “Last updated” date and inform you by appropriate means for important changes. Continued use after changes means acceptance.
